Case Study: Alabama Ophthalmology Associates achieves reduced no-shows and faster check-ins with Clearwave

AOA Sees Impact from A Partner that CAREs

Alabama Ophthalmology Associates (AOA), a multi-location practice with six board-certified ophthalmologists providing high-demand sub-specialty care, faced rising no-shows and staff burden because their previous automated reminders vendor sent incorrect appointment information and unwanted surgical reminders. Needing a reliable patient reminders solution, AOA selected Clearwave and its Patient Reminders service to address patient confusion and reduce disruption to physician schedules.

Clearwave implemented customized, multi-channel reminders (voice with caller ID, text, and email), integrated pre-check links via the NextTech EHR, and provided a dedicated Client Success partner to refine messaging by patient demographic. The Clearwave solution reduced no-shows, produced a 79% appointment confirmation rate among reminder recipients, drove 55% Express/Pre-check usage in one month, enabled pre-check in-office check-ins in under two minutes, and created FTE cost savings.

Alabama Ophthalmology Associates

Brooke Dover

Administrator