Case Study: Annapolis Neurology Associates achieves consistent co-pay collections and eliminates data-error claim rejections with Clearwave

Annapolis Neurology Associates Drives Consistent Co-Pay Collections with Fewer Staf

Annapolis Neurology Associates, a two-location neurology practice seeing 100+ patients per day with seven providers, faced inconsistent co-pay collection, inaccurate patient data, time-consuming insurance verification, and high front-desk staffing needs. To address these challenges the practice turned to Clearwave, implementing Clearwave Registration kiosks and Multi-Factor Eligibility™ to streamline check-in, data capture and eligibility verification.

Clearwave’s self-registration kiosks and automated eligibility tools prompted patients to pay co-pays and update demographics at check-in, producing measurable gains: 80% monthly co-pay collection (with peaks to 100%), 50% of outstanding balances collected via kiosks, 90% kiosk adoption, nearly 2,100 monthly patient-data updates, a 100% drop in claim rejections caused by data errors, a 32% reduction in check-in times (average 2m 13s), and a 60% reduction in required registration staff. Clearwave’s solution accelerated billing, reduced costs, and freed staff to focus on patient experience.