Case Study: Andrews Sports Medicine and Orthopaedic Center achieves 90% reduction in check-in time and improved patient experience with Clearwave self-service kiosks

Andrews Sports Medicine and Orthopaedic Center - Customer Case Study

Andrews Sports Medicine and Orthopaedic Center, a busy Birmingham practice seeing roughly 280–350 patients per day, struggled with long wait times from redundant paperwork, inconsistent insurance eligibility screens, data errors that led to claim rejections, and weak point-of-service collections. CEO Lisa Warren selected Clearwave’s self-service kiosks to streamline front- and back-office workflows and improve the overall patient experience.

Clearwave’s kiosks enabled quicker check-ins, point-of-service payments, real-time eligibility checks, and workflow alerts, delivering measurable results: implemented in 02/2015, kiosks grew from 6 to 11 with 99% patient utilization, average monthly eligibility checks of 35,202, and a 90% reduction in check-in time (from 30–40 minutes to about 2 minutes 30 seconds), while improving collections and reducing claim-related errors.

Andrews Sports Medicine and Orthopaedic Center

Ron Rickel

Director of Marketing