Case Study: East Jordan Family Health Center achieves faster check-ins and higher co-pay collections with Clearwave Patient-Led Registration kiosks

East Jordan Family Health Center - Customer Case Study

East Jordan Family Health Center (EJFHC), which serves over 3,000 patients per month across two Michigan locations with 12 providers, struggled with manual, paper-dependent check-ins and difficulty capturing comprehensive FQHC data—such as SOGI, homelessness, and income—while keeping patient charts up to date. Seeking a way to streamline registration, improve data capture, and reduce front-desk friction, EJFHC chose Clearwave and its Patient-Led Registration/Eligibility kiosks.

Clearwave implemented kiosks plus the Staff Control Center Dashboard to enable pre-registration, automatic imports into the practice management system, and upfront visibility of patient balances. The results: average check-in time reduced to 1m39s, 80% patient kiosk adoption, an 82% co-pay collection rate, and 3,016 automatic patient data updates per month—cutting paperwork, improving financial transparency, and freeing staff to focus on patient care.

East Jordan Family Health Center

Kassandra Duby

Site Director