Case Study: Pulmonary Associates of Mobile, P.C. achieves faster payments and reduced operational costs with Clearwave

Kiosks Enable Pulmonary Associates of Mobile to Collect Payments Faster & Reduce Operational Costs

Pulmonary Associates of Mobile, P.C., the largest pulmonary, critical care and allergy‑immunology group on the Gulf Coast (20 providers, 300+ patients/day across 8 locations), was struggling with manual data entry, poor image capture from staff-led tablet check-ins, and resulting claim denials that slowed payments. To increase throughput without adding front‑desk staff, they selected Clearwave’s Registration and Multi‑Factor Eligibility solution.

Clearwave implemented patient self‑registration kiosks and multi‑factor eligibility, driving an 80% kiosk adoption rate, 92% co‑pay collection, 71% appointment confirmations, average check‑in times of 2m16s (1m31s express), and 12,281 patient data updates per month. The Clearwave solution freed staff to focus on insurance verification, reduced resubmissions, improved first‑pass claims adjudication and accelerated payment turnaround.

Pulmonary Associates of Mobile, P.C.

Jeremy Gibbs

Director of Finance