Case Study: Centers for Advanced Orthopaedics (CAO) achieves 72% co‑pay collection and reduced front‑desk costs with Clearwave

CAO Division 28 Increases Upfront Payments & Reduces Costs with Kiosks

The Centers for Advanced Orthopaedics faced front‑desk inefficiencies, high turnover and mounting pressure to improve productivity without adding staff. To modernize check‑in and payments, The Centers for Advanced Orthopaedics implemented Clearwave solutions, including Clearwave Registration, Multi‑Factor Eligibility™ verification and automated Communications (self‑service kiosks, reminders, messaging and two‑way texting).

Clearwave’s kiosks and communication tools drove 99% self‑registration adoption, cut average check‑in time to 3m24s and produced a 72% point‑of‑service co‑pay collection rate. By enabling private, automated payments and two‑way messaging, Clearwave reduced front‑desk staffing needs, increased cards‑on‑file and faster collections, while improving patient flow and reducing manual outreach.

The Centers for Advanced Orthopaedics

Sonali Parry

Therapy Director