Case Study: Long Valley Family Health Center achieves faster check-ins and automated patient intake with Clearwave

LVHC Tackles Growing Pains With Ease & Patient-Led Kiosks

Long Valley Family Health Center, a federally qualified health center and dental clinic serving over 2,000 patients per month with 15 providers, was struggling with growing patient volumes, paper-based check-in that could take up to 15 minutes, and manual insurance verification across multiple systems. After lackluster support from prior vendors, LVHC sought better patient communications, two-way texting, reminders, pre-registration and a way to reduce no-shows—leading them to partner with Clearwave.

Clearwave deployed its Registration, Clinical Intake, Eligibility and Communications solutions with patient-led kiosks and tight eClinicalWorks integration. The result: 72% kiosk adoption in month one, average check-in time of 3m05s (1m12s for returning patients), about 873 automatic monthly patient data updates into eClinicalWorks, and a 52% appointment confirmation rate—reducing front-desk workload, speeding eligibility verification and improving data accuracy and compliance.

Long Valley Family Health Center

Cierra Wilcox

Clinical Applications Specialist