Case Study: Cary Dermatology Center achieves 31% increase in co-pay collections and 96% patient self-check-in with Clearwave

31% Increase in co-pay collections for Cary Dermatology

Cary Dermatology Center, a rapidly growing practice with eight providers seeing 200+ patients a day, struggled with high staff churn, long manual check-ins, incomplete patient data capture, and missed collections. Practice Manager Mary Ann McNeill sought a digital solution and implemented Clearwave’s Registration platform to streamline check-in and reduce administrative burdens.

Clearwave deployed mobile pre-check, in‑office kiosks and QR-code self‑registration that automatically capture and reconcile data into the practice’s PMS/EHR. The results include 96% patient self-registration utilization, a 2:15 average check‑in time (1:30 pre‑check), a 31% increase in co‑pay collections, higher appointment confirmations, and reduced staff churn with improved staff satisfaction.

Cary Dermatology Center

Mary Ann McNeill

Practice Manager