Case Study: Center for Orthopaedics & Sports Medicine boosts online bookings and call center efficiency with Clearwave

Center for Sports Medicine & Orthopaedics Improves Bookings for Patients & Call Center

Center for Orthopaedics & Sports Medicine, a multi-location orthopaedic practice facing heavy phone traffic and highly complex provider schedules, needed a reliable way to improve patient access, reduce call center burden, and ensure appointments were mapped correctly by body part, payer and appointment type. To address those needs they selected Clearwave and its Clearwave Scheduling solution for both Call Center and patient self‑service scheduling.

Clearwave implemented Clearwave Scheduling for the practice’s call center first and then rolled out self‑scheduling, enabling accurate rule‑based booking and streamlined agent workflows. In six months the practice logged 17,506 Call Center bookings, averages 682+ online appointments per month (23% by new patients), with 39% booked after hours and 26% last‑minute—reducing rescheduling, cutting phone traffic and improving call center efficiency and booking accuracy.

Center for Orthopaedics & Sports Medicine

Connie Roberts

Chief Operating Officer