Case Study: Southeastern Orthopaedic Specialists achieves 89% co-pay collections and sub-2-minute check-ins with Clearwave

Faster Eligibility Drives 89% Collection Rates at Southeastern Orthopaedic Specialists

Southeastern Orthopaedic Specialists, which sees over 4,000 patients per month, needed faster, more accurate eligibility checks and a way to reduce front‑desk administrative burden while improving collections. The practice originally implemented Clearwave Eligibility and later expanded to Clearwave Registration (self‑service kiosks and pre‑registration) to address these challenges and streamline patient intake.

Clearwave deployed its Eligibility, Communications and Registration solutions plus a Staff Control Center Dashboard, driving under 2‑minute average check‑in times, 98% patient kiosk adoption, and staff intervention only 2% of the time. Clearwave’s approach boosted collections—nearly 90% of co‑pays are now collected at kiosks, average co‑pay collections are 89%, Today’s Balance collection rate is 278%—while reducing overtime, enabling 6,500 monthly self‑updates of patient data, and keeping workloads manageable.

Southeastern Orthopaedic Specialists

Darcy Parizek

Administrator