Case Study: THB Group retains and grows talent with Clear Review

THB Turns Back on Annual Appraisals to Retain and Grow Talent

THB Group, a London-based (re)insurance broking and risk management firm, needed a cultural shift to break down silos, build a “one‑team” approach, and move away from annual, tick‑box appraisals toward ongoing development to address management skills, succession planning and clearer personal objectives. To do this they chose Clear Review and its performance management technology to enable regular coaching conversations and continuous feedback.

Clear Review’s system—branded internally as “THB Talk Time”—was deployed for onboarding, probation, objective setting, learning & development and succession planning (via Talent Snapshots). The platform has logged 1,200 developmental conversations, driven quarterly manager–employee coaching, delivered monthly metrics to the board with CEO buy‑in, and helped retain talent; THB credits Clear Review with increasing visibility, transparency and measurable improvements in people development.

THB Group

Rosalino Walsh

Group L&D Manager