Case Study: Waltham Forest Council achieves streamlined, development-focused performance management with Clear Review

How a London Council Transformed Development for Office and Front-line Workers

Waltham Forest Council, a London local authority with around 2,700 employees serving 275,000 residents, needed to replace a complex, compliance‑driven annual appraisal system that was consuming HR time and budget and preventing meaningful development conversations. After piloting multiple options, the council selected Clear Review’s continuous performance development platform to simplify processes, remove intranet registration barriers, and shift focus from ticking boxes to supporting manager‑led development.

Clear Review was rolled out in a phased six‑month programme after small‑team testing and scored 90%+ satisfaction in trials; within months the council achieved 84% adoption across office and frontline staff. The solution freed HR resources previously spent on system support so budgets could be reallocated to manager training, provided intuitive admin dashboards and flexible calendars for diverse roles, and was supported throughout rollout by the Clear Review customer success team.

Waltham Forest Council

Ben Plant

HR Director