Case Study: First Rate Exchange Services achieves agile performance management and gives managers time to manage with Clear Review

How a Leading International Foreign Exchange Provider Gave Managers Time to Manage

First Rate Exchange Services, a leading international foreign exchange company and the UK’s largest supplier of travel money (around 250 employees), was held back by a proprietary annual-appraisal system that was inflexible, costly to update and unable to support a move to continuous, agile performance management. HR Learning Consultant Amy Mellor evaluated market options and chose Clear Review to deliver the flexible platform the business needed.

Clear Review was rolled out by a small HR team using a phased release (objectives, then check‑ins, then feedback) with targeted training and live support, enabling managers to focus on managing rather than on administration. The new system delivered fast adoption, gave visibility into completion of mid‑year reviews so HR could target support, removed the need for manual fixes to the legacy system, and delivered significant cultural progress toward continuous, agile performance management with relatively little effort.

First Rate Exchange Ser­vices

Amy Mellor

Learning Consultant