Case Study: PerfectHome achieves renewed energy and strategic alignment with Clear Review

How a business going through big changes found energy and purpose in performance management

PerfectHome, a 200‑person rent‑to‑own retailer that shifted from store‑based to fully online operations and went through new ownership and reskilling, faced falling focus on ongoing performance management. To rebuild clarity and engagement, PerfectHome selected Clear Review and its performance management platform (including continuous check‑ins, feedback and recognition tools) to reintroduce structured goal‑setting and regular feedback across the business.

Clear Review worked with PerfectHome to launch the platform via a company roadshow and a network of 15 trained ambassadors, plus targeted Customer Success guidance to introduce feedback and recognition functions. The result was clearer, organisation‑aligned objectives, broader leadership involvement, rapid uptake of the recognition tool, and visible engagement increases (staff adding likes and comments on company updates); Clear Review’s platform helped embed a continuous‑feedback culture across the business.

PerfectHome

Kevin Hollingsworth

Head of People and Engagement