Case Study: Shopify achieves faster merchant support and easier analytics with Claude

How Shopify uses Anthropic’s Claude on Google Cloud’s Vertex AI to supercharge Sidekick

Shopify, a large ecommerce platform, needed to overcome a significant barrier for its diverse merchants, who ranged from first-time entrepreneurs to large enterprises. Many lacked the technical expertise to use ShopifyQL, the platform's analytics language, to gain the data-driven insights necessary for their businesses. This created a challenge in making advanced analytics accessible to all.

Using Anthropic’s Claude, specifically Claude Sonnet on Google Cloud’s Vertex AI, Shopify built Sidekick, an AI commerce assistant. The solution provides expert-level guidance, translating natural language into complex queries and orchestrating multi-step reasoning. The results are transformative: merchants achieve their first sales faster, can perform sophisticated analysis through conversation, and view Sidekick as an indispensable partner. Anthropic’s technology, combined with Vertex AI's infrastructure, ensures high-quality, sub-second responses and critical 24/7 availability for millions of users.

Shopify

Andrew McNamara

Director of Applied AI