Case Study: Yorba Linda Water District achieves time and resource savings with CivicPlus NextRequest

Yorba Linda, CA Water District Frees Up Staff Time with an Efficient Records Request Management Solution from CivicPlus®

Yorba Linda Water District needed a faster way to manage a steadily increasing volume of Public Records Act requests. The district was handling requests manually across multiple applications and email threads, making tracking difficult and staff time-consuming. It turned to CivicPlus and its NextRequest product to improve records request management.

CivicPlus implemented NextRequest as a centralized, user-friendly application for handling public records requests. As a result, Yorba Linda Water District consolidated its workflows in one place, improved efficiency, and freed up staff time for strategic and in-house projects. The solution reduced manual effort and saved time and resources by streamlining communication, tracking, and request handling.

Yorba Linda Water District

Marcus Millen

Records Management Specialist