Case Study: City of Nashville achieves clear, reliable social media archiving with CivicPlus

Why Nashville, TN Switched to Social Media Archiving Software from CivicPlus®

The City of Nashville needed a better way to manage a growing volume of social media records after launching a new social media policy. Its existing archiving tool was difficult to use, inconsistent, and often disconnected from multiple accounts, making it hard to export records when needed.

CivicPlus provided Social Media Archiving software to replace the old system. After switching to CivicPlus, Nashville reported a “night-and-day” improvement: exports became thorough, clear, and easy to retrieve, the interface was simpler to use, and account disconnect issues largely disappeared.

City of Nashville