Case Study: University of New Mexico improves records request efficiency with CivicPlus

The University of New Mexico Improves Efficiency and Coordination of its Records Requests with CivicPlus®

The University of New Mexico needed a better way to help leaders oversee and manage its public records request process. Working with CivicPlus and its NextRequest public records request solution, the university sought a more efficient, organized, and transparent system for handling requests.

CivicPlus implemented NextRequest to automate and streamline the records request workflow, giving UNM a clear timeline for tracking requests from opening to closure. The result was a more user-friendly portal and a measurable productivity gain of at least 60%, with staff spending less time searching through files and more time managing requests efficiently.

University of New Mexico

John Rodriguez

Custodian of Public Records