Case Study: The Unified Government of Wyandotte County and Kansas City achieves a paperless, efficient records request process with CivicPlus

The Unified Government of Wyandotte County and Kansas City, Kansas Transforms its Records Request Processes with CivicPlus®

The Unified Government of Wyandotte County and Kansas City, Kansas needed a better way to manage an ever-growing volume of records requests, as its process had become cumbersome and inefficient. Before working with CivicPlus, the government was relying on paper, fax-heavy workflows, and had little visibility into response times. It adopted CivicPlus NextRequest to improve records request handling across departments.

With CivicPlus NextRequest, the Unified Government moved to a paperless, easier-to-operate records request process and gained better tracking and management of requests. The solution helped the organization handle nearly 3,000 requests in one year, improving efficiency and making the system more effective for both the Clerk’s Office and the Municipal Court.

Unified Government of Wyandotte County and Kansas City

Crystal Sprague

Court Administrator for the Kansas City