Case Study: Town of Steilacoom achieves streamlined digital communication with CivicPlus

The Power of One CivicPlus® Partnership Empowers Steilacoom, WA, to Innovate

The Town of Steilacoom needed to modernize its digital services and better support residents with a more current municipal website, accessible online content, and a way to manage recreation programs that were previously handled with manual ledgers. Partnering with CivicPlus, the town used CivicPlus Municipal Website, Recreation Management software, and Acquia Optimize to update its technology stack.

CivicPlus implemented a redesigned municipal website, accessibility tools, and recreation management software that was tailored to the town’s needs and launched smoothly. The results included a much easier website to manage, with only about 5% of staff time spent on updates, positive resident feedback on usability, faster accessibility fixes, and a more functional recreation system that replaced an ill-suited restaurant-based tool with an intuitive platform backed by strong support from CivicPlus.

Town of Steilacoom

Kristal Gibelyou

Facilities Service Coordinator