Case Study: City of Portsmouth, VA achieves better website accessibility and compliance with CivicPlus

The City of Portsmouth, VA Tackles Website Accessibility Head-On

The City of Portsmouth wanted to strengthen the accessibility of its municipal website and improve compliance with updated ADA Section 508 and WCAG standards for all residents, including those using assistive technology. The city turned to CivicPlus, using the CivicPlus Municipal Website platform and its AudioEye partnership to move beyond manual accessibility checks.

CivicPlus implemented AudioEye accessibility remediation and monitoring, along with the AudioEye Toolbar, to automatically address issues and give users tools like text-to-speech, contrast controls, and keyboard navigation. The result was a better website experience for residents and a more sustainable compliance process, with the City of Portsmouth gaining an integrated solution and ongoing support from CivicPlus.

City of Portsmouth

Daniel Jones

Chief Information Officer