Case Study: City of Lakeville achieves a modern, mobile-responsive, ADA-compliant website with CivicPlus's CivicEngage

The City of Lakeville, MN, CivicAdvise, Partner for Best Government Website Design

The City of Lakeville, MN needed a modern, mobile‑responsive, ADA‑compliant municipal website that better reflected the community and could be managed by multiple staff. To achieve this, the City of Lakeville selected CivicPlus, using the CivicEngage platform and CivicAdvise strategic consulting and training to redesign their government website and streamline content management.

CivicPlus implemented a custom CivicEngage site guided by CivicAdvise strategy sessions and onsite training, involving stakeholders across departments to define design, navigation, and content structure. The result: a more professional, easier‑to‑navigate site, stronger citizen engagement, and improved internal efficiency—front‑desk staff now report they “can find anything they need”—demonstrating clear operational benefits and a positive return on investment for the City of Lakeville.

City of Lakeville

Barb Klausler

Web Communications Specialist