Case Study: Tavares, Florida achieves frictionless civic experiences with CivicPlus

Tavares, FL Excels as Technology Early Adapter; Creates Frictionless Civic Experiences

Tavares, Florida, a city of about 16,752 residents, was working to meet rising expectations for more personal digital experiences with local government. To support its rebranding and improve resident engagement, the city turned to CivicPlus and adopted a modern civic experience platform, including CivicPlus Municipal Websites, SeeClickFix 311 CRM, and CivicPlus Agenda and Meeting Management software.

CivicPlus helped Tavares streamline service requests, improve meeting access, and reduce friction for both residents and staff. SeeClickFix 311 CRM replaced scattered email, phone, and in-person requests with a dedicated intake process, while agenda and meeting tools enabled live streaming and video-bookmarking on the city website. The result was an improved digital user experience, with faster, more organized request handling and better access to public meetings.

Tavares, Florida