Case Study: Susquehanna Township achieves digital recreation management success with CivicPlus

Susquehanna Township, PA, Achieves Digital Recreation Management

Susquehanna Township, PA needed to modernize its recreation processes so its Parks and Recreation Department could scale as programs and demand grew. Before CivicPlus, registrations were handled manually with paper forms, cash or checks, and residents had to call or visit during business hours. The township chose CivicPlus Recreation Management for its affordability, scalability, and online registration capabilities.

With CivicPlus Recreation Management, Susquehanna Township moved registration, facility rentals, and customer management online, making it easier for residents to sign up anytime and reducing staff workload. The results were significant: online registrations rose from 500 the previous year to 1,300 year to date, and the township expects to nearly triple last year’s total. CivicPlus also improved reporting for planning and budgeting, saving staff hours and helping support future growth.

Susquehanna Township

Doug Knauss

Parks and Recreation Director