Case Study: State of Iowa simplifies compliance, accessibility, and records management with CivicPlus

State of Iowa saves at least $15,000 and streamlines records requests with CivicPlus

The State of Iowa faced significant challenges in managing digital compliance, web accessibility, and public records requests across its many agencies. An audit revealed difficulties in archiving social media content, ensuring website accessibility, and efficiently fulfilling a high volume of records requests, a problem exacerbated by the COVID-19 pandemic. To address these issues, the state turned to CivicPlus for an integrated solution.

CivicPlus implemented its suite of products, including NextRequest for records management, Monsido for web accessibility, and its Social Media Archiving software. The results included a streamlined process for fulfilling records requests, saving an estimated $15,000 in staff resources, and the ability to easily audit and remediate PDFs for accessibility. With CivicPlus, the State of Iowa now delivers a more trusted digital experience with reliable archiving and compliance metrics.

State of Iowa