Case Study: City of St. Petersburg achieves stronger hurricane response and resident engagement with CivicPlus 311 CRM

St. Petersburg Plans for Active Hurricane Season; Taps Residents for Help

The City of St. Petersburg needed a better way to manage repairs, service requests, and quality-of-life issues before, during, and after hurricanes. Using CivicPlus’ 311 CRM software and the resident-facing SeeClickFix app, the city enabled residents to report storm-related problems directly from their phones and help officials prioritize urgent needs.

CivicPlus helped the City of St. Petersburg use notices, streamlined request categories, and real-time issue tracking to communicate with residents and triage reports during storm events. The city successfully relied on the app during Hurricane Irma, even as power and cell service remained a concern, and used the data to support emergency response and FEMA reimbursement efforts.

City of St. Petersburg

David Flintom

Director