Case Study: Springfield, MO achieves greater citizen engagement and easier website management with CivicPlus

Springfield, MO – Partners with CivicPlus for Government Website Expertise

Springfield, MO needed a more interactive, easy-to-manage government website to improve citizen engagement and support staff, since its old self-hosted site was static, hard to use, and lacked an approval process. The city also wanted responsive design, mobile access, secure hosting, online forms, and a simple way for residents to subscribe to news and updates. Springfield chose CivicPlus and its municipal website/CMS solution to replace the outdated system.

CivicPlus implemented a hosted, government-specific website platform that made updates easier across devices, improved navigation, added content approval controls, and provided secure, backed-up 24/7 availability. The city also gained tools for rapidly building forms and sharing information more effectively with citizens. As a result, Springfield reported much better usability for staff and easier, anytime website updates through CivicPlus.

Springfield, MO

Nichole Plowman

Administrative Systems Analyst