Case Study: City of Springfield, Oregon boosts citizen engagement and streamlines web management with CivicPlus (CivicEngage)

Springfield, MO - Partners with CivicPlus for Government Website Expertise

The City of Springfield Oregon struggled with a self‑hosted, static website that was hard to maintain, lacked intuitive navigation, had no approval workflow, and couldn’t support mobile users or easy online forms. To modernize citizen engagement and make content management accessible to staff across departments, the City selected CivicPlus and its CivicEngage platform for a hosted, government‑focused web solution.

CivicPlus deployed CivicEngage with a responsive design, mobile app, customizable permissions and workflow, an easy Form Center, and NotifyMe for news alerts. The result: staff at all technical levels can update content easily, navigation updates happen automatically, and citizens increasingly use the mobile app and online forms — the City reports a tripling of call volume to its citizen resource center while seeing more online submissions and higher public engagement since CivicPlus was implemented.

City of Springfield Oregon

Melissa Haase

Springfield’s Assistant Director of Public Information