Case Study: Town of Framingham achieves legal compliance and transparency with CivicPlus Social Media Archiving

Social Media Archiving Supports Framingham, MA’s Legal Compliance and Transparency Needs

The Town of Framingham needed a reliable way to archive its growing social media activity across multiple departments, especially public safety accounts, to stay compliant with public records laws and support transparency. Using CivicPlus Social Media Archiving, the town could preserve posts on platforms like Facebook, X, Instagram, and LinkedIn even if content was later deleted, helping staff respond quickly to records requests and maintain court-ready evidence.

CivicPlus implemented a fully automated archiving solution that captures posts, metadata, and historical content from the inception of each account. The results included rapid access to archived posts for public safety teams, support for an armed robbery case, and evidence to address online harassment of an employee. The town also saved staff time by eliminating manual archiving and improved its ability to meet tight public records deadlines.

Town of Framingham

Nichol Figueiredo

Public Information Officer