Case Study: Snohomish County achieves mobile-ready access and emergency communications resilience with CivicPlus

Snohomish County, WA is Finding Value of a Communications Platform

Snohomish County engaged CivicPlus to modernize its online communications with the CivicEngage platform as it sought to serve a widely dispersed population that expects equal access to services online. With roughly 30% of its web traffic on mobile devices and increasing complaints about mobile usability, the county needed a mobile-capable CMS and strong project support to present timely information to both urban and rural residents.

CivicPlus implemented the CivicEngage CMS with ongoing customer and project support, delivering a mobile-friendly site that became the county’s primary 24/7 portal during the Oso mudslide one month after launch. CivicPlus provided enhanced emergency support—including changing its corporate homepage to share condolences and donation links—and the new platform reliably handled intense public and media traffic, validating Snohomish County’s decision to stay with CivicPlus.

Snohomish County

David Stroble

Business Analyst, Department of Information Services, 
Snohomish County, WA