Case Study: Santa Barbara Police Department achieves faster social media records compliance with CivicPlus Social Media Archiving

Santa Barbara Police Department Responds to a Social Media Records Requests with CivicPlus® Software

Santa Barbara Police Department needed a faster, more reliable way to handle frequent public records requests, especially for social media posts that could otherwise take hours to manually scroll, screenshot, and print. The department turned to CivicPlus and its Social Media Archiving software to automatically capture and organize content for compliance and records retrieval.

CivicPlus implemented a searchable, export-ready archiving solution that preserved complete social media history and metadata, making it easy to find and print relevant posts quickly. As a result, Santa Barbara Police Department was able to respond to a large, complex public records request in minimal time and effort, saving hours of manual work and improving confidence in the completeness of its response.

Santa Barbara Police Department

Sergeant Riley Harwood

Santa Barbara Police Department