Case Study: Riverview Gardens School District achieves faster, more efficient records management with CivicPlus NextRequest

Riverview Gardens School District Enhances Records Management with NextRequest

Riverview Gardens School District in St. Louis, Missouri, faced delays and inefficiencies from a manual, paper-based records management process that made it difficult to track and fulfill records requests. With staff handling 40–50 requests every six months, the district needed a better way to manage requests, reduce errors, and meet response deadlines. CivicPlus provided NextRequest to help address these challenges.

CivicPlus implemented NextRequest as a centralized, web-based records request platform that streamlined assignment, tracking, redaction, and communication. The district cut response times from about 24–48 hours versus the prior 3–5 day turnaround, improved compliance, and reduced manual workload, saving time and money while making records management more efficient.

Riverview Gardens School District

Sha Fields

Coordinator of Board Governance and Custodian of Records