Case Study: Richland County reduces registration calls by 80-90% with CivicPlus Recreation Management

Richland County reduces registration calls by 80-90% with CivicPlus

Richland County Parks and Recreation faced challenges with a legacy recreation management system that created high administrative burdens and generated 40-50 registration calls daily. The county sought a modern solution from CivicPlus to simplify league operations and improve the resident registration experience.

By implementing CivicPlus Recreation Management, the county centralized roster management and utilized built-in communication tools. This solution dramatically reduced registration-related calls by 80-90%, cutting daily calls to approximately five, and saved staff an estimated 5-10 hours per sport offered. CivicPlus empowered more staff to work independently, significantly increasing operational efficiency across the department.

Richland County