Case Study: Richland County Parks and Recreation reduces registration calls by 80-90% with CivicPlus Recreation Management

Richland County Parks and Recreation cuts registration calls by 80-90% with CivicPlus

Richland County Parks and Recreation faced significant challenges with a legacy recreation management system that created administrative burdens and high call volumes, especially during peak registration periods. The department needed to modernize league operations, improve the resident registration experience, and reduce staff workload. They turned to CivicPlus and its Recreation Management solution to address these issues.

By implementing CivicPlus Recreation Management, the county centralized league operations and equipped staff with intuitive tools for roster management, registration, and targeted communication. The results were substantial, with registration-related support calls dropping by an estimated 80-90%, from 40-50 per day to just about five. CivicPlus's solution also saved staff significant time, reducing roster creation and communication from over 15 hours to 1-2 hours per sport and enabling more than eight staff members to independently manage programs.

Richland County Parks and Recreation