Case Study: Quincy Park District streamlines 47 recreation programs and gets 90% of sign-ups online with CivicPlus Recreation Management

Quincy Park District streamlines 47 programs with 90% online registrations using CivicPlus

The Quincy Park District in Illinois faced significant operational challenges managing its 47 diverse recreation programs with outdated, manual processes. Heavy reliance on in-person and phone registrations created administrative overload for staff and limited digital reach for residents. To modernize their operations, the district partnered with CivicPlus and implemented its Recreation Management Software.

By adopting CivicPlus's digital solution, the department streamlined operations and transitioned to a digital-first approach. The results were substantial, with over 90% of program sign-ups now completed online. This shift sped up revenue collection, contributing approximately $150,000 annually, simplified scheduling, reduced administrative burdens, and allowed staff to focus on improving the resident experience.

Quincy Park District