Case Study: Putnam County, GA achieves remote public records request processing with CivicPlus

Putnam County, GA, Launches Records Request Portal to Allow Remote Work During the COVID-19 Pandemic

Putnam County, GA needed a way to keep processing public records requests when the COVID-19 pandemic forced staff to work remotely. To solve this, the county turned to CivicPlus’s NextRequest public records request solution, which enabled open records requests to be submitted and managed electronically.

CivicPlus implemented a public-facing records portal that gave the county cloud-based administrative access and remote collaboration capabilities. As a result, Putnam County was able to continue responding to public records requests promptly during the pandemic, with requests processed 100% electronically and residents better connected to information already available online.

Putnam County, GA

Lynn Butterworth

County Clerk