Case Study: City of Pueblo boosts citizen participation and streamlines online services with CivicPlus

Pueblo Promotes Citizen Participation with Local Government Website

The City of Pueblo, CO, needed a modern, government-focused website after its previous, largely static site—built by a vendor focused on e-commerce—failed to meet civic needs. Pueblo turned to CivicPlus for a municipal content management system and customer support to replace the outdated site and better engage residents.

CivicPlus delivered a redesigned, user-friendly site with a CMS that supports online payments and easy access to agendas, documents and archives, while its strong customer support (including live help desk access) helped Pueblo staff and content providers adopt the system quickly. As a result, Pueblo reports consistently positive feedback from citizens, reduced load on IT staff because content owners can manage their own pages, and improved public access to city services and information.

City of Pueblo

Bobby Cuomo

Media Systems Administrator