Case Study: Pinellas Park achieves a more citizen-centric website with CivicPlus CMS

Pinellas Park, FL Builds Citizen-Centric Website with CivicEngage CMS

Pinellas Park, FL needed to replace an outdated, hard-to-manage website that made it difficult for residents to find information and for staff to update content efficiently. The city also wanted a more citizen-focused, accessible site that would support growing digital engagement and improve self-service for common services.

With CivicPlus Municipal Websites CMS, Pinellas Park launched a redesigned website built around resident needs, streamlined workflows, and consistent content oversight. The new site puts key services front and center, lets citizens find what they need in one to two clicks, and helps staff manage updates faster; the city also reported stronger engagement across digital channels and now uses built-in analytics to guide future improvements.

Pinellas Park

Lana Beck

Relations and Communications Administrator