Case Study: City of Parkland achieves improved website accessibility and quality with CivicPlus

Parkland, FL Turns to CivicPlus® Municipal Websites and Web Accessibility to Meet Resident Engagement and Evolving Accessibility Needs

The City of Parkland needed a more affordable website accessibility and quality assurance solution to keep its municipal site ADA-compliant and improve the resident experience. Parkland turned to CivicPlus, using CivicPlus Web Accessibility and municipal website tools to manage a large number of pages with a small communications team.

CivicPlus implemented Web Accessibility features including Monsido, Accessibility FastTrack, quality assurance, SEO, analytics, and content management tools. The results included a significant improvement in accessibility compliance score within three months, a 30% reduction in accessibility tasks, and a 97% quality assurance score, while also streamlining workflows and improving resident engagement.

City of Parkland

Melissa VanKannel

Digital Media and Communications Specialist