Case Study: Paradise Valley Unified School District cuts public records fulfillment time from months to days with CivicPlus NextRequest and Social Media Archiving

Paradise Valley Unified School District cuts public records fulfillment from months to days with CivicPlus

The Paradise Valley Unified School District faced a significant challenge in managing a surge of complex public records requests. Their manual process, which relied on spreadsheets and email, was labor-intensive, error-prone, and took months to complete, putting sensitive student and staff information at risk. They also lacked a system to archive content from over 50 social media accounts as required by Arizona law. To address this, they partnered with CivicPlus for its NextRequest and Social Media Archiving solutions.

By implementing CivicPlus's solutions, the district automated its workflow. NextRequest provided batch redaction and de-duplication features, drastically cutting the time spent reviewing records. Social Media Archiving automatically preserved content from all social accounts and the website in near real-time. As a result, the district reduced its public records fulfillment time from months to days or weeks and archived over 850 social posts monthly, achieving greater efficiency and compliance.

Paradise Valley Unified School District