Case Study: City of Oskaloosa achieves improved citizen service and engagement with CivicPlus

Oskaloosa, IA Improves Citizen Service Through an Engaging Website

The City of Oskaloosa wanted to modernize its municipal website so it could better represent the community and provide interactive, easily updatable services—its old point-and-click site offered few online forms and only one person could update content. To solve this, the City of Oskaloosa engaged CivicPlus to deliver a modern, citizen-focused website solution.

CivicPlus implemented a new CivicPlus site with professional design, integrated social media, online services and instant notifications for snow emergencies, burn bans and other alerts. The result: residents can find information faster, the city has seen fewer frustrated callers and less time spent on the phone at city hall, and outreach to younger citizens has increased through social media integration.

City of Oskaloosa

Dylan Mulfinger

Management Analyst