Case Study: One City recovers $7.7M in delinquent utility revenue with CivicPlus Utility Billing

One City recovers $7.7M in delinquent revenue with CivicPlus

The city of One City was facing significant challenges due to its outdated legacy Customer Information System, which hindered service delivery, collections, and operational efficiency. This resulted in over $8 million in delinquent utility revenue and a high volume of returned mail. To address this, One City partnered with CivicPlus to implement its modern Utility Billing solution.

By adopting CivicPlus Utility Billing, the city replaced its archaic mainframe with a unified, cloud-native platform. The solution from CivicPlus enabled the recovery of $7.7 million in delinquent revenue within just two billing cycles. It also led to a 90% reduction in returned mail and a 39% increase in online payments, dramatically improving efficiency and the resident experience.