Case Study: Newark, NJ improves resident engagement with CivicPlus SeeClickFix 311 CRM

Newark, NJ empowers 285,000 residents with CivicPlus Newark Connect

The City of Newark, NJ, sought a tool to empower its residents to report quality of life issues to the local government. To meet this challenge, Newark partnered with vendor CivicPlus and implemented its SeeClickFix 311 CRM solution.

CivicPlus's solution involved launching the Newark Connect mobile application, which provides more than 285,000 residents with a way to report and track non-emergency issues. The result is a more transparent and efficient government service delivery process, making it easier for city leaders to learn about problems and share repair progress with the community.

Newark, NJ