Case Study: City of Montrose achieves an award-winning community portal and unified municipal web presence with CivicPlus

Montrose, CO Leverages CivicEngage to Create a Community Web Portal

The City of Montrose, CO (pop. 20,000) needed a more manageable, flexible web presence to support a blended strategy of tourism promotion and resident attraction. Facing a cumbersome, self‑hosted open‑source CMS that created bottlenecks and limited content control, the City of Montrose partnered with CivicPlus to deploy the CivicEngage content management system and move to an externally hosted platform.

CivicPlus implemented CivicEngage with a redesigned, award‑winning site (Pinnacle Award 2008, Silver Circle, PTI award) and expanded the approach into an eight‑site community portal—City of Montrose, Visit Montrose, Montrose County, Montrose Economic Development Corporation, Montrose Pavilion, Downtown Development Authority, Montrose Recreation District, and the Chamber of Commerce—hosted on a single platform. The solution standardized branding, decentralized content management, eliminated internal hosting headaches, improved citizen and visitor engagement, aided recruitment of key employees, and kept Montrose on CivicPlus’s platform for nearly a decade.

City of Montrose

David Spear

Operations Managerof Business and Tourism