Case Study: Miami County, KS achieves rapid vaccine scheduling success with CivicPlus

Miami County, KS automates vaccine scheduling in 2 hours with CivicPlus

Miami County, KS faced a significant challenge in efficiently and fairly distributing COVID-19 vaccines to its 34,000 residents. The manual process of scheduling appointments became impossible as the volume of phone calls overwhelmed their system. The county turned to CivicPlus and its Process Automation Vaccine Portal to automate the survey, triage, and appointment scheduling process.

CivicPlus implemented a solution that was configured and launched within a single day. The portal automatically handled and triaged up to 1,000 resident responses in just two hours based on risk factors like age, eliminating the need for manual prioritization. This automation allowed Miami County to achieve a successful and efficient vaccine distribution strategy, which CivicPlus facilitated through its scalable and easy-to-use technology.

Miami County, KS