Case Study: Kitsap County achieves 196% faster hazardous spill response times with CivicPlus

Kitsap County, WA Slashes Spill Response Times

Kitsap County, WA needed to respond faster to hazardous spills along its 250 miles of shoreline, where delays could increase environmental damage and cleanup costs. The county turned to CivicPlus, using the SeeClickFix 311 CRM and citizen request management software alongside Cartegraph to create a more unified spill reporting and response process.

CivicPlus implemented an integrated workflow that routes spill reports, photos, and location data from SeeClickFix into Cartegraph for tracking, work orders, and follow-up. The result was a dramatic improvement in response time—from 24 hours in 2016 to just 15 minutes today, a 196% increase in speed—while also improving reporting, reimbursement tracking, and regional coordination.

Kitsap County

Angela Gallardo

Public Works Stormwater Division Program Manager