Case Study: Kitsap County, WA slashes hazardous spill response times with CivicPlus SeeClickFix and Cartegraph

Kitsap County slashes spill response times by 196% with CivicPlus

Kitsap County, WA, steward of 250 miles of Puget Sound shoreline, faced the challenge of responding too slowly to hazardous material spills, which increased environmental risks and cleanup costs. To address this, the county partnered with vendor CivicPlus to implement its SeeClickFix 311 CRM for citizen request management.

The CivicPlus solution integrated seamlessly with the county's existing Cartegraph operations management system, creating a unified workflow for reporting, tracking, and responding to spills. This integration slashed the county's average spill response time from 24 hours down to just 15 minutes, a 196 percent improvement. The measurable impact includes significantly reduced environmental damage, improved regulatory compliance, and the ability to seek cost reimbursement from violators.

Kitsap County, WA