Case Study: King County Parks improves resident reporting and park response with CivicPlus SeeClickFix 311 CRM

King County Parks, WA improves park issue reporting across 28,000 acres with CivicPlus

King County Parks in Washington faced the challenge of managing service requests across its vast 28,000-acre park system. Without an efficient digital tool, residents struggled to report issues like fallen trees, and internal communication was slow. The department sought a better way to engage residents and streamline operations, leading them to implement the SeeClickFix 311 CRM solution from CivicPlus.

CivicPlus's SeeClickFix solution provided a geolocation-based platform for residents and staff to report and track issues via smartphone. This created a transparent, collaborative system that improved response efficiency, notably during major storms. The results included faster debris clearing and, crucially, provided King County Parks with valuable data to analyze trends, justify budgets, and allocate resources like park sheriffs more effectively.

King County Parks, WA