Case Study: City of Key West achieves integrated civic communications with CivicPlus

Key West, Florida Leverages CivicPlus® Civic Experience Platform for Integrated Communications Management

The City of Key West needed to replace outdated technology with a modern, integrated system that would better support local government communications, digital services, and emergency preparedness. Working with CivicPlus, the city adopted Municipal Websites, 311 CRM, and a Mass Notification System to improve online forms, ADA compliance, resident engagement, and storm-related communication.

CivicPlus implemented an integrated civic experience platform that combined the city website, citizen request management, and emergency alerts into one connected solution. The results included over 1,100 requests resolved through SeeClickFix, stronger resident communication through newsletters and notifications, and effective coordination during Tropical Storm Elsa, when the city used CivicPlus tools to notify residents, post alerts, and manage storm-related service requests.

City of Key West