Case Study: Jefferson County, CO achieves a more engaging mobile responsive website with CivicPlus

Jefferson County, CO Holds Usability Tests & Builds Responsive Website

Jefferson County, Colorado needed to modernize its outdated civic website to better serve a growing, tech-savvy population and many smartphone users. The county wanted a mobile-responsive site with improved navigation, stronger self-service, and more efficient use of its budget, so it partnered with CivicPlus and its Municipal Websites CMS.

CivicPlus helped Jefferson County launch a new responsive website and supported the redesign with usability testing involving about 200 staff and citizens to validate navigation, content, and design choices. The county also rolled out a broad communications campaign for the launch, which drove 100,000 more visits than average in the first three days, with mostly positive feedback from users.

Jefferson County

Julie Story

Digital Marketing Manager